Contact
Contact shrinkMD
We're glad you're here. shrinkMD is opening first in Maine and Nebraska, so the best first step for care is the waitlist. For other questions, reach us through the options below. We're not a crisis service, so if you're in danger, please call or text 988 or call 911.
Medically reviewed by Shariq Refai, MD, MBA, FAPA, board certified psychiatrist · Last reviewed September 23, 2026 · Updated October 1, 2026 · Editorial policy
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How to reach us
Get in touch
Pick the option that fits what you need.
Join the waitlist
Booking isn't open yet. Join the waitlist and we'll email you when it opens in your state.
Join the waitlist →Press and media
Journalists can request written expert commentary at [email protected].
Press information →General questions
Email and support
For general questions, email [email protected] and our team will help point you in the right direction.
For clinical questions about your care, the most secure path is through your patient portal once you're established with us. We can't provide diagnosis or treatment advice by email.
Which channel for what
The fastest route for each kind of question
Different questions deserve different doors:
- Starting care: choose your state and book the evaluation online, it's the fastest path and most people are seen as soon as clinician availability allows
- Referrals from clinicians: call 1-877-747-4656 and we'll take the referral directly
- Scheduling, rescheduling, and general questions: phone or email both work
- Clinical questions about your treatment: raise them in your visit or by phone, not by email
- A mental health emergency: 911 or call or text 988, never a webpage
A note on privacy
Please keep clinical details out of email
Standard email isn't a secure channel, so we ask that you never send symptoms, medication details, or other health information to our email address. Use it for scheduling and general questions, and bring anything clinical to your visit or a phone call.
We respond to messages as quickly as we can, typically within one business day. If something is time sensitive about your care, call rather than write.
Keep exploring
Helpful links
Frequently asked questions
Good questions, clear answers
How do I book an appointment?
Booking isn't open yet. shrinkMD is opening first in Maine and Nebraska. Join the waitlist and we'll email you as soon as booking opens in your state.
Can you answer clinical questions by email?
No. For safety, we can't provide diagnosis or treatment advice by email. Established patients can message securely through the patient portal.
What if I'm in crisis?
Call or text 988 or call 911. shrinkMD is scheduled outpatient care, not an emergency service.
How quickly will I hear back?
Typically within one business day for email and voicemail.
Can a family member contact you on my behalf?
They can call with general questions, but we can't discuss your care, or even confirm you're a patient, without your written authorization. Privacy here's structural, not situational.
How do I send my medical records or get mine sent somewhere?
Call us and we'll give you the secure route, which depends on what's being sent and where. A signed release is required either direction, and email isn't the channel for records.
What if I've technical trouble joining my video visit?
Stay put and call 1-877-747-4656. We can switch you to a phone backup for that appointment so the visit still happens, then sort out the technology before your next one.
Do you have a physical office I can visit?
shrinkMD is a fully virtual practice, which is what lets one clinician see patients anywhere in a state where they're licensed. Every appointment happens by secure video from wherever you've privacy.
Your next step in The Shrink Network
You are here: shrinkMD, the clinical care layer of The Shrink Network.
Each site in the network has one job. No matter where you enter, we help you find the next step that makes sense.
Get clinical care with shrinkMD
Want to understand more first?
Ready to get started?
shrinkMD is opening first in Maine and Nebraska. Join the waitlist and we'll email you when booking opens in your state.
Get StartedAlready know your state is active? Skip to the waitlist.